General Conditions

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• ONLY eco-friendly bags provided by Door2door Services to be used

• Ensure bags for collection DO NOT leak

• Adhere to the collection times as stipulated on the website and social media

• Any bags left for collection after specified time, will NOT be collected

• SEALED  bags for collection to be left outside front door

• General household waste will be collected ONLY, i.e. NO furniture, NO rubble, NO broken glass, etc

• Prior notice by 12PM same day for any extra bags on ad-hoc days

• Prompt payment to be made prior to the commencement of service

• Collections will be carried out 7 days a week, except special holidays (refer to here)

• Pensioner plans can ONLY be purchased by customers 60+

• Customers who are under 60 years of age should NOT book the non-pensioner plans as discount does not apply

• No refunds. Make sure you purchase and book the correct plan

• Be aware the services will be available as from 1st February 2023

• If the bag for collection is not left outside your front door by the specified time limit, no reimbursement will be given for that day

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*Termination - either one of the parties may cancel or terminate a service by giving one month’s prior notice in writing.
All service plans are payable in advance and are non-refundable.*